Provide technical support for systems, including the following Operate proprietary Intralot, Inc. software applications. Monitor system processes and escalate accordingly Monitor communications devices. Cluster of IBM AIX servers for processing transactions Windows servers hosting web applications Linux servers hosting Intralot, Inc. software applications Other miscellane

Collaborate with developers, business analysts, and other stakeholders on software projects Execute in depth software testing, tracks issues and determine if system requirements have been met Document test cases, test results, and release notes Support User Acceptance Testing and provide assistance as needed Provide on call production support for software releases and hot

Manages shipment of all products, materials, and supplies Collaborates and communicates with logistics technicians, customer service, service providers, and others involved in the shipment of products Tracks status of incoming and outgoing shipments Helps manage inventory Works with production providing parts required by Work Tickets Receiving orders for stock Pulling, pa

Under the direct supervision of the Manager, assist with the following duties and responsibilities. Other miscellaneous duties may be assigned. Responsibilities will include, but not be limited to Manage the third party partners and vendors involved in delivery and management of payment processing. Interface with finance, operations, and technology to manage credit and de

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and sys

Perform manual and automated quality control tests on raw materials and finished products. Set up and calibrate testing equipment. Use measurement tools to ensure product specifications are followed. Report safety issues. Document quality checks. Manage and maintain all production documentation, including database for all terminals by Part Number/Serial Number and all cor

Respond to requests for technical assistance in person, via phone, chat, or email Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Follow up with customers and users to ensur

Under the direct supervision of the Field Service Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Pro

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and sys

Under the direct supervision of the Network Manager and Director of IT, duties and responsibilities include, but are not limited to the following Document, review and enhance network topology and performance. Ensure standards and process compliance with network engineering standards and processes across multiple data centers and remote sites. Plan and document new product

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appr

Repair lottery terminal components, both vending and retailer terminals, returned on RMAs Verify repair work by testing each component to ensure it is fully operational Document repair work completed on each component, both on the completed RMA form and for internal Repair Data Base Keeps equipment operational by completing preventive maintenance requirements; following m

Repairs electronic parts and wiring in point of sale lottery equipment. Repairs, disassembles and reassembles hardware equipment returns from the field as faulty. Conducts assembly requirements for inbound equipment from our suppliers before it is dispatched in the field. Performs failure analysis of all equipment including electrical systems, hydraulics, and electronic a

Under the direct supervision of the Call Center Supervisor performs the following duties and responsibilities. Manages inbound phone calls and emails from Lottery retailers, Camelot and Lottery personnel Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for o

Intralot, Inc . is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom made integrated solutions, whic